How to Keep Your Guests Happy During a Hotel Renovation

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Successful hoteliers know that if they don’t want to rest on their laurels, they have to keep raising the bar regarding the quality of their services. Every good hotel owner knows they have to renovate their properties at some point to keep their customers happy.

But most hotels can’t afford to close up shop during a renovation. You can continue to take in guests, but you’ll also have to manage the complications of having some form of construction being done somewhere else in the hotel.

The problem is you risk earning the ire of your customers who are unhappy about all the dust, noise, and inconvenience of staying in a hotel that’s being renovated. Don’t worry, though. There are plenty of things you can do to keep them happy.

Plan accordingly.

Assemble a team of qualified professionals who will come together to take charge of the entire operation. Be aware of every single aspect of the project that needs to be done, and anticipate all possible setbacks and actions that you can take to mitigate them.

Put guests first.

Whatever you do, always consider your guests as your top priority. Continue to provide their needs all throughout their stay, and do your best not to have the renovation interfere with their stay as much as possible.

Stick to your schedule.

A carefully planned timeline will allow you to complete the renovation in the quickest time possible. Obviously, the earlier you finish the renovation, the better, as you can’t let empty hotel rooms to sit there gathering dust and not making money.

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Communicate with your contractor.

Proactive communication with your contractor lets you become aware of whatever issues may arise and work with the contractor to swiftly address those problems. Don’t just go for the lowest bid. Look for general contractors in Pensacola, Florida such as Hanto & Clarke General Contractors, LLC with experience working in the hospitality industry.

A successful hotel renovation can only happen if you have a solid plan, a well-thought-out timeline that you stick to, and a team of professionals who are qualified and flexible enough to handle whatever problems arise throughout the process.